Remember THIS POST from 2017 when I announced that I hired someone to do all my booking? Since then, I’m happy to report that my quality of life has dramatically improved! Hopefully, this new system has made things easier for my clients as well. In the spirit of ‘New Year, New Me’ and improving upon things, I’ve created this post in order to make the booking process even easier for everyone, and to ensure a more efficient way of getting your appointments scheduled.
This info applies to ALL clients, old and new!
When emailing bookbrandi@doordyetx.com //
(Step 1) Introduce yourself!
Hi my name is __________. I am an existing client.
Hi my name is __________. I am a new client referred by __________.
(Step 2) What service(s) are you booking? Be specific!
In case you aren’t aware, when you email bookbrandi@doordyetx.com you are not emailing me (Brandi) directly. These emails get sent to my booker, Rannie. She probably doesn’t know you, and she more than likely has no idea what type of service you book. So when your email consists of “Hey boo! Need to refresh my color! Let me know when I can come in!” she already has too many questions for you (and for me), which delays in you getting a timely response.
(Step 3) When would you like to make your appointment for? Give options!
It seems pretty obvious, but first, look at my hours of availability. If you work during the week, and can’t make it to the salon until 5:00pm, you will likely be looking for a Saturday appointment. It is important to mention that in your initial email. Including YOUR availability is extremely helpful in cutting down the back and forth that happens during the scheduling process. If there is a specific date you are hoping to book, offer a backup day or time that could work for you as well, that way Rannie can get back to you with any and all options.
(Step 4) Pictures, Pictures, Pictures!
All new clients are required to send photos of their current hair in natural lighting, as well as goal photos of what they are looking to achieve.
(Step 5) Anything else I should know about your hair?
Please mention anything I may need to know about your hair in regards to the amount of time that will need to be booked for you. Is your hair super long or super thick? Are you looking to make a huge change with your haircut (long to short)? Anything like that is important for us to know in order to book enough time for your service!
Example Email:
Hi, my name is Juniper Daily. I’m a current client. I need to make an appointment for a Partial Lived In Highlight and a haircut. It’s been about______long since I’ve gotten my color done, so I might need more than a partial? I work during the week, so I’m available on Saturdays, unless she has a lunch time appointment available on a Friday–I may be able to make that work. Let me know what she has open this month! Here is a current photo of my hair:
